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Terms & Conditions

Customer Care

We are committed to providing excellent customer service to our customers. We have a zero-tolerance policy for poor customer service. If you have any questions about this policy, please contact your local Tiny Town.

 

We take active measures to ensure that we:

  • Always communicate factually, honestly and accurately to customers, whether in writing, verbally or face-to-face

  • Keep publicly available information about goods and services updated

  • Provide a clear explanation of our dispute resolution process

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So that we can improve our approach to customer service we:

  • Strive to address customer enquiries within a reasonable timeframe, whether in writing, verbally or face to face

  • Regularly review customer service performance, and incorporate findings in staff training and development activities.

Privacy & Safety

All customer personally identifiable information (PII) is confidential and private.  Tiny Town data privacy procedures adhere to the guidelines set forth in applicable federal and state law.

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Tiny Town treats all customer PII as private and confidential information.  This information may be obtained, stored, and reviewed for legitimate business purposes related to customer success, accounting, delivery of services, operations, compliance and audit purposes but shall not be exposed to unauthorised individuals, agencies or external sources.

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PII may be released to appropriate authorities to indicate the presence of activities that violate Tiny Town policies or federal/state law. These requests shall be in response to documented policy incidents, legal discovery, or judiciary requests.

Entry Conditions

The following general venue conditions apply to all bookings and general entries into Tiny Town.

  • The venue is fully catered, no food may be brought into the venue with the exception of baby food and children’s water bottles. The visitor may provide their own catering by prior arrangement with Tiny Town.

  • The Venue Manager may impose additional rules for all bookings of a Venue when those rules are not prohibited by law and adhere to the Everywhere Venues Inclusion and Accessibility Policy and all other policies.

  • Access to the venue is strictly limited to the Booking period. The Venue must only be used for the purposes described in the Booking agreement and by the Member who made the Booking.

  • A responsible adult must supervise children at all times.

  • Everyone at the Venue must follow the instructions of the Venue Manager as required.

  • Everyone at the Venue must take reasonable care to ensure their own health and safety and those of all other people at the Venue.

  • The Visitor is responsible for the safety of all people at the Venue for the Booking Period.

  • The Visitor must ensure the Venue is left in the same condition as prior to the Booking. The Visitor will be liable for any costs incurred by the Venue Manager in repairing, making good any damage and any non-routine cleaning of the Venue, its fixtures, fittings and any equipment contained therein.

  • Only take photos of your own friends and family. Visitors may take still and video photographs of their own family and friends for personal memorabilia within Venue. Images should not be taken of members of the public, in particular children, without the express permission of that person, or in the case of children, a parent or guardian.

Payment Methods

- Credit / Debit Cards
- AfterPay

- Offline Payments

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